I’m going to preface this with the fact that Dr. Ashmun and her APRN Tiffany are awesome! Don’t have a single complaint against them and are honestly the reason they are getting such a high rating. Because, man, their office staff are not the greatest.
Imagine calling in a refill of your RX on a Monday. Pharmacy states you are out of refills, they will fax the office for more (even though you went for your yearly 2 months prior and refills should have *definitely* been sent in then!!). Tuesday goes, Wednesday goes so you call the office during your lunch break. They are adamant they sent it, so CLEARLY it’s pharmacy’s fault. Thursday comes (still without a refill) so you send a kind refill message through the patient portal. Friday comes and still no refill. Being the hard worker you are (and spending ~17 of your 30 minute lunch break in conversation with your pharmacy), you try calling the office again when you get off work *a few minutes early* at 4:53 (because everywhere online states the office is open until 5:30) and it going straight to the emergency after-hours line. 37 minutes BEFORE the office is closed!! How unprofessional is that? After-hours doesn’t begin until AFTER the office is closed. Or update your advertised business hours. And one week’s notice is not enough in advance for a prescription refill ladies!!! Even when they should have originally been sent in months previously.